Exchange Request

Merchandise which arrives damaged or wrongly sized can be exchanged or refunded as outlined in the policies below.

If your items arrive damaged, please retain all of the original packing materials and get in contact immediately. Items that have been damaged, altered, or worn cannot be accepted for return or exchange.

Sizing charts are provided for all garments prior to ordering; please review all sizing information carefully prior to placing your order. If you receive an item that is improperly sized, the item can be replaced under the following conditions:

  • The original item can be exchanged for an item of the correct size.
  • The recipient is responsible for any shipping fees to deliver the new item.
  • Improperly sized items can only be exchanged, they cannot be returned.

As online shopping becomes more popular, so does doorstep package theft. According to a survey conducted by Comcast, a shocking 1 in 4 Americans reported a stolen package. It is suggested that our customers use their neighbour’s or work address if they won’t be at home for the delivery; we are not responsible for the costs of reshipping an order if tracking information states an order was delivered and do not offer refunds in such cases.

Because each item is made on-demand per order, we cannot return or exchange apparel which has already been manufactured or shipped for reasons other than those outlined above.